Day: June 24, 2020

My Line is installed, what do I do now?

Please note that it can take up to 48hrs for the FNO to provision/activate your line, usually done quicker.

Step 1: Make sure the router we sent you and the fibre box installed is plugged in correctly:

  1. Ethernet cable must be plugged into the WAN port of your WiFi router. It’s usually a Blue coloured port or one labelled as “WAN”.
  2. Ethernet cable must be plugged into Port 1 of the fibre box. (Port 5 if your FNO is TT Connect).

Step 2: Connect to the wireless network with the password you provided to us when signing up. The wireless password can also be found on the Welcome Letter sent to you with your router. (If you are using a mobile device, please make sure that your mobile data is switched off before continuing.)

Step 3: Visit via your preferred browser and put in your username. It will be the same as your WiFi name but instead of it will be Ex:

After clicking activate, the website will tell you that “you can now browse the internet at blazing fast speeds”. You are now connected with us 🙂

My Internet went off, what do I do?

Firstly – Don’t Panic


Step 1: Restart your WiFi router and fibre box by plugging them out by the wall, waiting 10 seconds, then plugging them back in. Check now if you are connected.


Step 2: Type in in the URL/Search bar of your browser and connect to your WiFi router with the router password. If the router gives you any errors on the Internet Status page, try any of the steps it provides.


Step 3: Connect directly to the fibre box via LAN Cable and see if you have internet.


Step 4: Check the fibre box and see which lights are burning.


Step 5: Capture the S/N and MAC of the fibre box. It will be located on the device, usually under it, with a sticker.


Step 6: Provide images/screenshots of the status page including; The WAN IP.

Step 7: Provide images of the lights on the fibre box and wifi router.


If you are still unable to come online, kindly be patient for another 2 hours max to see if the issue is resolved. 95% of the time, the internet is back up and running after 2 hours of downtime due to a fault at the POP. If the internet does not come back on after 2 hours, kindly send all the details mentioned above to