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Category: Support

Installing the mobile app to manage your ISP account.

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This is a guide for setting up a Customer Portal application to help you manage your account with us in the easiest way possible 🙂 Getting rid of emails that you can lose track of and potentially missing something really important.

The application allows customers the following:

Profile management and documents

Change user information such as passwords to connect to the app as well as contact information

Review uploaded documents such as proof of address, map confirmation satellite screenshots and invoice POPs

Finance management

Check balance, invoices, all transactions and payments

Pay for the services online using Credit Card

Support

Create/close or check the status of a support ticket and further communicate with a Dashing Support Agent in the app interface

Download

To download the application, use the download link(s) below for the device you are using:

Login

The login URL for the app is — portal.dashfibre.co.za

Your username and password can be found on your Welcome Letter that we send to you after placing your order

Example: Username – ABC1234

Password – [email protected]!

After logging in, you will see the Dashboard of the app where you can view all the information regarding your account 🙂

To create a support ticket, go the Support via the Dashboard and click on the Plus icon

My Line is installed, what do I do now?

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Please note that it can take up to 48hrs for the FNO to provision/activate your line, usually done quicker.

Step 1: Make sure the router we sent you and the fibre box installed is plugged in correctly:

  1. Ethernet cable must be plugged into the WAN port of your WiFi router. It’s usually a Blue coloured port or one labelled as “WAN”.
  2. Ethernet cable must be plugged into Port 1 of the fibre box. (Port 5 if your FNO is TT Connect).

Step 2: Connect to the wireless network with the password you provided to us when signing up. The wireless password can also be found on the Welcome Letter sent to you with your router. (If you are using a mobile device, please make sure that your mobile data is switched off before continuing.)

Step 3: Visit fibre.internet.co.za via your preferred browser and put in your username. It will be the same as your WiFi name but instead of .dashfibre.co.za it will be @dashfibre.co.za. Ex: ABC0001@dashfibre.co.za.

After clicking activate, the website will tell you that “you can now browse the internet at blazing fast speeds”. You are now connected with us 🙂

My Internet went off, what do I do?

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Firstly – Don’t Panic

 

Step 1: Restart your WiFi router and fibre box by plugging them out by the wall, waiting 10 seconds, then plugging them back in. Check now if you are connected.

 

Step 2: Type in 192.168.0.1 in the URL/Search bar of your browser and connect to your WiFi router with the router password. If the router gives you any errors on the Internet Status page, try any of the steps it provides.

 

Step 3: Connect directly to the fibre box via LAN Cable and see if you have internet.

 

Step 4: Check the fibre box and see which lights are burning.

 

Step 5: Capture the S/N and MAC of the fibre box. It will be located on the device, usually under it, with a sticker.

 

Step 6: Provide images/screenshots of the status page including; The WAN IP.


Step 7: Provide images of the lights on the fibre box and wifi router.

 

If you are still unable to come online, kindly be patient for another 2 hours max to see if the issue is resolved. 95% of the time, the internet is back up and running after 2 hours of downtime due to a fault at the POP. If the internet does not come back on after 2 hours, kindly send all the details mentioned above to [email protected]